Policies and documents

Clear information you can return to.

These draft policies are available to read while Lauruna Counselling prepares to open. Final versions will be published before counselling begins.

Documents

Information that is clear and easy to return to.

Each document opens as a PDF, so you can take your time and return to the information whenever you need to.

Draft status: Contact, registration and opening details will be completed before these policies become final.

Draft policy

Clinical Records Policy

How counselling records are created, stored, accessed, retained and securely disposed of.

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Draft policy

Complaints Policy

How to raise a concern or complaint and what you can expect from the process.

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Draft policy

Equality, Diversity and Inclusion Policy

Lauruna Counselling's commitment to inclusive, respectful and accessible practice.

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Draft policy

Online Counselling Policy and Procedures

Practical information about online sessions, privacy, technology, safety and emergencies.

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Draft policy

Privacy Policy

How personal information is collected, used, protected and retained, and the rights available to you.

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Draft policy

Safeguarding Policy

How safeguarding concerns involving children, young people and adults are recognised and managed.

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Draft policy

Social Media Policy

Professional boundaries, privacy and communication across social-media platforms.

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Accessibility

If a document is difficult to use, please ask.

Plain-language or alternative-format versions can be discussed. You will also have space to ask questions rather than being expected to understand everything from a document alone.